Responsibilities
Position Objective:
Field Service Representatives are responsible for providing technical assistance to clients during the installation and commissioning of new mechanical equipment (i.e. centrifugal compressor, steam turbine, reciprocating compressor, control systems), overhauls of mechanical equipment, and during the startup of various machinery. The Field Service Representatives troubleshoots mechanical problems encountered in the field environment, with engineering support from D-R Technical Support Group out of Kuala Lumpur, and corresponding factory. This position requires strong communication and client-facing skills. This position requires 70-80% travel to domestic and international job sites.
Principal Responsibilities:
1) Provide technical assistance on installation, startup, servicing, overhauls, and troubleshooting of D-R made equipment (i.e. centrifugal compressor, steam turbine, reciprocating compressor, control systems) throughout the Asia Pacific region.
2) Ability to read mechanical prints and drawings, piping and instrumentation diagrams (PID’s), and blue prints.
3) Write clear, concise daily reports to keep factory and field personnel accurately appraised of job progress and to protect the company from liability for problems resulting from customer deviations from D-R standards.
4) Complete the specified installation, commissioning and startup documentation prior to leaving each job-site.
5) Maintain and submit in a timely manner accurate expense reports and time sheets.
6) Arrange professional travel to job sites through D-R’s travel group per instructions received from the Field Service Manager or Field Service Coordinator.
7) Instruct and train customers’ operators and/or maintenance personnel when requested or directed.
8) Accurately record and report any problems encountered in the field to permit the factory to investigate and institute corrective action and to aid the factory in the equitable settlement of warranty claims.
9) Report on competitive equipment and customers’ compressor needs. Be aware of potential opportunities to offer D-R products and services and be able to discuss these with clients.
10) Actively recommend customer’s purchase of desirable spare parts.
11) Support and participate in Dresser-Rand quality programs.
12) Adhere to all the requirements of the Employee Code of Ethics.
Job Specific Responsibilities / Qualifications:
Equipment / Software Knowledge:
Basic computer skills are required, as is the ability to use Microsoft Office products (Word, Excel, Outlook, etc.). Computer knowledge and familiarity with the Internet are important tools and a laptop computer is provided.
Mathematical Skills:
Math skills through geometry, and preferably trigonometry, are required for this job (ability to do alignments and calculate tolerances).
Requirements
Education/Experience:
At least three (3) years in dealing with Maintenance of (Main) Rotating Equipment / or thorough technical hands on expertise. Apart from the education degree required, the Field Service Engineer should have had adequate safety training at supervisory level. Be familiar with the different customs at refinery, petro-chemical sites, and offshore production facilities. Have thorough knowledge about rotating equipment machinery.
Skills or Work-style Preferred:
Ability to work in Team Environment. Must have ability to develop client relationships, display excellent listening skills, and maintain a positive attitude.
Unique or Special Requirements:
Travel required 70 -80 % in general
Bayu Prasasti
Recruitment Consultant
NES Global
NES Global Technical Consultants Sdn Bhd
Address:Suite 15.1,Level 15,Menara Weld,76 Jalan Raja Chulan,50200 Kuala Lumpur,Malaysia
Tel:+603 2381 2200
Fax:+603 2381 0700
www.nesglobal.com
No comments:
Post a Comment